I wanted to shoot out a quick note to everyone who is experiencing issues downloading my podcast episodes. I host my podcast through Squarespace (yes, the website you see crap loads of advertisements about on basically every youtube or podcast platform) but it seems they've found away to completely kill my podcast feed on the backend.
Starting with Episode 18, I experienced errors during downloads. I reached out to their customer service support and received kind words but no solutions, rather only finger pointing.
I then uploaded Episode 19 with fingers crossed hoping it was fixed, but again...more errors. I've reached out to the CEO (awaiting a response) and the VP of Engineering at Squarespace and still have not received any tangible solutions. The VP seems nice enough and responsive, but he doesn't seem to understand the scope of the issue I'm experiencing so again, not helpful.
I've been told that Squarespace is "working on a solution" but have been given no timelines on a fix. It could be days, weeks, months, or no fix at all. In the meantime, I continue to record podcasts and am currently trying to figure out what I'm supposed to do with them.
I'll likely be moving away from Squarespace after this experience, but have no idea how that's going to work. I'm a one man show here at By Land so we'll see what happens.
I'm sincerely sorry for the trouble this issue has caused those of you who cannot download my podcast. I hope to have a resolution shortly.
Thanks for the emails and comments about your troubles. It means the world to me!